Privacy Policy

Welcome to COSPLAY CLANS (“we,” “our,” or “us”)! We are your premier destination for cosplay costumes and accessories, inspired by anime, games, and movies like Attack on Titan, BanG Dream!, and Akame ga KILL!. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website newcosplayhub.com or make a purchase. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience. This includes:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit card details processed securely via encrypted gateways).
• Transaction Data: Details about your orders, including products purchased, payment method (Visa, MasterCard, JCB, PayPal), and shipping information.
• Technical Data: We automatically collect information like your IP address, browser type, device information, and pages visited through cookies and similar technologies to improve our site’s functionality.
• Communication Data: If you contact our customer support at [email protected], we may keep records of your queries and responses.

2. How We Use Your Information

We use your data for the following purposes:

• To process your orders, including payment processing and shipping (e.g., calculating the $12.95 flat-rate fee for orders under $50).
• To communicate with you about your account, orders, or inquiries, and to provide customer support.
• To improve our website, products, and services based on user preferences and behavior.
• To send promotional emails or updates about new products (only with your consent—you can opt out anytime).
• To ensure security and prevent fraud, using encrypted transactions to protect your data.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. However, we may share information with:

• Service Providers: Trusted third parties who assist with payment processing (e.g., PayPal, credit card networks), shipping, and website operation, all bound by confidentiality agreements.
• Legal Requirements: If required by law, we may disclose information to comply with regulations or protect our rights.
• Business Transfers: In the event of a merger or sale, user data may be transferred, with notice provided.

We do not share data with advertisers or unrelated third parties for marketing purposes without your consent.

4. Data Storage and Security

Your data is stored securely on encrypted servers located in the United States and other regions where we operate (excluding some Asian and remote areas due to shipping limitations). We implement measures like SSL encryption for transactions and regular security audits to protect against unauthorized access. However, no method is 100% secure, and we encourage you to use strong passwords and monitor your accounts.

5. Your Rights

As a user, you have rights regarding your data, including:

• Access and Correction: You can review and update your personal information through your account settings.
• Deletion: Request deletion of your data, subject to legal obligations (e.g., retaining transaction records for tax purposes).
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email.
• Data Portability: Request a copy of your data in a readable format.

To exercise these rights, contact us at [email protected]. We respond within 30 days as per applicable laws like GDPR for EU users or CCPA for California residents.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our site, such as remembering your login details or cart items. Cookies help us analyze traffic and improve our services. You can control cookies through your browser settings, but disabling them may limit site functionality. We do not use intrusive tracking for advertising without consent.

7. Changes to This Policy

We may update this policy periodically to reflect changes in laws or our practices. The latest version will always be posted on our website with the effective date. Continued use of our site constitutes acceptance of updates.

8. Contact Us